Lead specific actions to retain and grow accounts with a value of $2MM to $4MM per year.

Orchestrate and support the onboarding of multiple new accounts and build a journey to attain $2mm per year.

Work with Delivery Directors to build and expand functional teams around NVC Practice Areas to support measurable client success objectives.

Work with clients to understand key business challenges, and formulate business problems.

Build high-performing teams to solve complex business problems and add value to our clients.

Design & evolve delivery processes within the team to drive high client satisfaction.

Represent NVC at client meetings with the goal of increasing face time with key executives and decision-makers. Lead key projects, proposals, and statement of work (SOW) development, including defining business objectives, solution approach, scope, deliverables, client responsibilities, staffing roles, pricing, and risk mitigation.

Build client relationships by understanding client business and proposing solutions to drive better decision-making in their organization.

Proactively identify potential issues and drives resolution to avoid customer impact and facilitate continuous improvement.

Ideate and cross-pollinate work across NVC to spot opportunities and grow our business with our clients.

Provides complex metrics and reporting support to all relevant stakeholders.

Play a key role in client management, leading and mentoring project teams, and working with the executive team on new initiatives and business development.